Data & Privacy

q777 Privacy Policy —
Your Data, Our Responsibility

At q777, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use Bangladesh's trusted online betting and casino platform, why we collect it, how it is stored and protected, and what rights you hold over your information. Please read this document carefully.

Effective Date: 1 January 2026

256-Bit SSL Protected

Language: English

Bangladesh Market

Privacy at a Glance

How q777 Protects Your Privacy

These cards summarise the core principles of the q777 Privacy Policy. They are provided for convenience only — the full legal text below is the authoritative document.

Minimal Data Collection

q777 collects only the data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively or for purposes unrelated to the platform's operation.

Encrypted Storage

All personal data held by q777 is stored on secured servers protected by 256-bit SSL encryption. Access to personal data is restricted to authorised personnel only and is governed by strict internal access control policies and audit logging.

No Sale of Personal Data

q777 does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertisers. Your information is shared only with essential service providers (such as payment processors and identity verifiers) as described in this Privacy Policy.

Your Rights Are Respected

You have the right to access, correct, port, and request deletion of your personal data at any time. q777 provides straightforward mechanisms to exercise these rights. Requests are handled within 30 days of receipt, free of charge in most circumstances.

Transparent Cookie Use

q777 uses cookies and similar tracking technologies solely to maintain your session, remember your preferences, detect fraud, and measure platform performance. No third-party advertising cookies are placed without your knowledge. Full details are in our Cookie Policy section below.

Clear Retention Periods

q777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once retention periods expire, data is securely deleted or anonymised in line with our internal data lifecycle policy.

Table of Contents

Introduction & Scope
Data Controller Information
What Personal Data We Collect
How We Collect Your Data
Legal Basis for Processing
How We Use Your Data
Sharing Your Data with Third Parties
International Data Transfers
Data Retention
Cookies & Tracking Technologies
Your Privacy Rights
Children's Privacy
Security Measures
Changes to This Policy
Contact & Data Requests

1 Introduction & Scope

This Privacy Policy ("Policy") describes how q777 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the User") who access or use the q777 online betting and casino platform available at https://q777.ws ("the Platform").

This Policy applies to all personal data collected through the Platform, including data submitted during account registration, data generated through your use of the Platform's services (sports betting, live casino, slots, crash games, and promotions), data collected through our customer support channels, and data gathered automatically through your device and browser interactions with the Platform.

By registering for or using q777, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

Note: This Privacy Policy should be read alongside the q777 Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data handling, this Privacy Policy shall take precedence.

2 Data Controller Information

q777 acts as the data controller in respect of all personal data collected through the Platform. As data controller, q777 determines the purposes for which and the means by which your personal data is processed.

For all data protection enquiries, requests to exercise your rights, or concerns regarding the handling of your personal data, you may contact the q777 Data Protection team directly:

Email: [email protected] (please include "Data Privacy Request" in the subject line)
Live Chat: Available 24/7 through the Platform — state that your query relates to data privacy
Response Time: Within 30 calendar days of receiving a verifiable request

3 What Personal Data We Collect

q777 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID or passport number	Registration & KYC verification
Contact Data	Email address, phone number, home address	Registration & account updates
Financial Data	bKash/Nagad/Rocket account numbers, transaction history, deposit and withdrawal records	Deposit, withdrawal & KYC
Account Data	Username, hashed password, account balance, betting history, game activity logs	Ongoing platform use
Technical Data	IP address, device type, browser type and version, operating system, session tokens	Automatic — each visit
Usage Data	Pages visited, features used, click patterns, time on platform, referral source	Automatic — ongoing use
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support interactions
Verification Documents	Scanned NID, passport photo pages, proof of address documents, selfie images	KYC verification process

Sensitive Data: q777 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data, except where a photo ID document is submitted as part of identity verification, in which case only the information printed on the document is processed.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data held by q777 is provided directly by you. This includes information entered during the account registration process, data submitted as part of identity and payment verification, content shared in customer support communications, and any information you voluntarily update in your account profile.

4.2 Data Collected Automatically

When you access the q777 Platform, certain technical and usage data is collected automatically through the use of cookies, server logs, and similar technologies. This includes your IP address, browser fingerprint, device identifiers, session duration, navigation paths, and betting behaviour patterns. This data is collected each time you load a page or interact with a platform feature.

4.3 Data from Third Parties

In certain circumstances, q777 may receive personal data about you from third-party sources, including:

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) confirming transaction completion or flagging anomalies;
Identity verification service providers used to authenticate submitted KYC documents;
Fraud prevention and anti-money laundering (AML) screening services;
Analytics partners providing aggregated and anonymised platform usage insights.

In all cases, q777 ensures that third parties sharing data with us do so in compliance with applicable data protection standards.

5 Legal Basis for Processing

q777 processes your personal data only where a valid legal basis exists. The following legal bases apply to our processing activities:

Performance of a Contract: Processing your registration data, account data, and financial transaction data is necessary to provide you with the q777 platform services you have requested. Without this processing, we cannot operate your account or process bets and payments.
Legal Obligation: Certain processing activities — particularly identity verification, transaction record-keeping, and fraud/AML screening — are required to comply with applicable legal and regulatory obligations.
Legitimate Interests: q777 processes technical and usage data on the basis of legitimate interests, including improving platform performance, detecting and preventing fraud, ensuring platform security, and conducting internal analytics. These interests do not override your fundamental privacy rights.
Consent: Where q777 processes data for purposes beyond those described above (for example, sending you promotional communications about new games, bonuses, or seasonal offers), we will seek your explicit consent at the point of collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Data

q777 uses the personal data it collects for the following specific purposes:

To create, manage, and maintain your q777 account;
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks;
To verify your identity and age (21+) in compliance with our KYC obligations;
To detect, investigate, and prevent fraud, money laundering, and other financial crimes;
To settle bets, calculate winnings, and maintain accurate betting records;
To provide customer support and respond to your queries or complaints;
To administer bonus offers, promotions, and loyalty rewards you have opted into;
To send you service communications such as transaction confirmations, account notices, and security alerts;
To enforce our Terms & Conditions and resolve disputes;
To monitor and improve the performance, security, and user experience of the Platform;
To comply with applicable laws and respond to lawful requests from authorities;
To send promotional or marketing communications where you have given consent to receive them.

Marketing Opt-Out: If you have previously consented to receiving promotional communications from q777 and wish to stop receiving them, you may withdraw your consent at any time by contacting our support team at [email protected]. Opting out of marketing communications will not affect your ability to use the Platform.

7 Sharing Your Data with Third Parties

q777 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances and only to the minimum extent necessary:

7.1 Essential Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification and KYC providers, cloud infrastructure and hosting providers, fraud detection and AML screening services, and IT security firms. All such providers are contractually bound to process your data only on q777's documented instructions and to maintain appropriate security standards.

7.2 Game Software Providers

When you play casino games or sports betting products supplied by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or Habanero), limited technical data such as session tokens and game results may be processed by those providers' systems in order to deliver the game experience. These providers operate under their own data protection frameworks and are contractually obligated to safeguard data shared with them.

7.3 Legal & Regulatory Disclosure

q777 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, or in response to a lawful and properly documented request. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

7.4 Business Transfers

In the event that q777 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.

8 International Data Transfers

q777 is operated primarily to serve players in Bangladesh. However, some of the third-party service providers we rely on (such as cloud infrastructure providers or game studios) may process data on servers located outside Bangladesh. In such cases, q777 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those applied by q777.

By using the q777 Platform, you acknowledge and consent to the transfer of your personal data to third-party processors in other countries where necessary to deliver the services you have requested, subject always to the safeguards described in this Policy.

9 Data Retention

q777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required or permitted by applicable law. The following general retention periods apply:

Account data and betting history: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with financial record-keeping obligations.
KYC and identity documents: Retained for a minimum of 5 years following the completion of verification, or as required by applicable AML regulations.
Transaction records: Retained for a minimum of 5 years from the date of each transaction.
Customer support communications: Retained for 2 years following the resolution of the relevant query or complaint.
Technical and usage data: Retained in anonymised or aggregated form for platform analytics; identifiable technical data is typically retained for no more than 12 months.
Marketing consent records: Retained for the duration of your consent plus 1 year following withdrawal, as evidence of lawful processing.

Once retention periods expire, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

10 Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device by the q777 Platform when you visit. They allow the Platform to recognise your device on subsequent visits, maintain your session, remember your preferences, and gather usage analytics. Similar technologies such as web beacons, local storage objects, and session tokens may also be used for the same purposes.

10.2 Types of Cookies Used by q777

Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to provide a more personalised experience.
Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform (pages visited, time on page, errors encountered) to help us improve platform performance and user experience.
Security & Fraud Prevention Cookies: Used to detect suspicious activity, prevent account takeovers, and protect against automated bot attacks.

10.3 Managing Cookies

Most web browsers allow you to control cookies through their settings, including the ability to refuse all cookies or to delete cookies after each session. Please note that disabling strictly necessary cookies may prevent you from logging into your q777 account or using certain Platform features. Instructions for managing cookies in major browsers are available via each browser's help documentation.

No Third-Party Advertising Cookies: q777 does not use third-party advertising or retargeting cookies. We do not track your browsing activity outside the q777 Platform for advertising purposes.

11 Your Privacy Rights

As a q777 user, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting us at [email protected] with the subject line "Data Privacy Request".

You have the right to request a copy of all personal data that q777 holds about you. We will provide this in a clear, structured format within 30 days of receiving your verified request. Your first request in any 12-month period is provided free of charge.

If you believe that any personal data q777 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it promptly. For simple corrections such as a misspelled name or outdated address, you may also update your information directly in your account profile.

You may request that q777 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Note that certain data (such as financial transaction records) must be retained for legal compliance purposes and cannot be erased on request.

In certain circumstances, you may request that q777 restrict the processing of your data — for example, while the accuracy of data is contested, or while an objection to processing is being assessed. During a restriction, q777 will store your data but will not actively process it except with your consent or for legal claims.

Where processing is carried out by automated means on the basis of consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another controller where technically feasible.

You have the right to object to processing based on q777's legitimate interests, including profiling for fraud detection and platform analytics. You also have the absolute right to object to processing for direct marketing purposes at any time, after which q777 will cease using your data for that purpose without delay.

12 Children's Privacy

q777 is strictly an adult platform. It is not directed at, intended for, or accessible by persons under the age of 21. q777 does not knowingly collect personal data from anyone under 21 years of age. If q777 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor under your care has registered on q777 or provided personal data to us, please contact our support team at [email protected] immediately. We will investigate and take appropriate action as a matter of priority.

13 Security Measures

q777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and q777's servers;
Encryption at rest for sensitive personal data stored on our servers, including identity documents and payment details;
Strict role-based access controls limiting data access to authorised personnel with a documented operational need;
Multi-factor authentication requirements for all administrative access to systems holding personal data;
Continuous intrusion detection and monitoring systems with automated alerts for anomalous activity;
Regular internal security audits and penet ration testing conducted by qualified security professionals;
Secure data disposal procedures ensuring that deleted data is rendered permanently unrecoverable;
Staff training on data protection obligations and secure data handling practices.

While q777 takes every reasonable precaution to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, q777 will notify affected users promptly and take all necessary remedial steps without delay.

Your Role in Security: You are responsible for keeping your q777 account credentials confidential. Use a strong, unique password for your q777 account and never share it with anyone. q777 will never ask for your password via email, live chat, or any other communication channel. If you suspect unauthorised access to your account, contact support immediately at [email protected].

14 Changes to This Policy

q777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered users by posting a prominent notice on the Platform and, where we hold a valid email address for your account, by sending you a notification email at least 7 days before the changes take effect.

The "Effective Date" displayed at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how q777 is protecting your data. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

15 Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data q777 holds about you, please contact us through the following channels:

Email: [email protected] — use subject line "Data Privacy Request" for fastest routing
Live Chat: Available 24/7 on the q777 Platform — inform the agent your query is privacy-related
WhatsApp: Available 24/7 — details provided within the Platform after login
Response Time: Privacy requests are acknowledged within 5 business days and resolved within 30 calendar days

q777's support team operates in English every day of the year, including public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). All data privacy requests are handled confidentially by our dedicated data protection team.

Continue Exploring

Ready to Experience q777?

Your privacy is fully protected at q777. Now that you understand how your data is handled, log in to your account, explore our cricket sportsbook, browse our slots library, or read our FAQ for any remaining questions.

q777 Privacy Policy — Your Data, Our Responsibility